Q: How long will it take for my custom sneakers to arrive?
A: We know you're excited to wear your new kicks! Our talented artisans carefully handcraft each pair of custom sneakers, which typically takes between 2-4 weeks to complete. As soon as your sneakers are ready to go, we'll send you a tracking number so you can follow their journey to your doorstep.
Q: Will my custom design hold up in the rain?
A: Absolutely! We use a special protective finishing layer to ensure your custom design stays vibrant and intact, even on rainy days. So go ahead, make a splash with your one-of-a-kind sneakers!
Q: What's the best way to clean my custom sneakers?
A: To keep your custom sneakers looking fresh, we recommend using a soft microfibre cloth dampened with water to gently clean any dirt or smudges. Avoid harsh cleaning methods like throwing them in the washing machine or using strong chemicals such as acetone, rubbing alcohol, or white spirit, as these can damage the protective finish and the custom paint job. A little TLC goes a long way in maintaining your unique sneakers!
Q: Are the sneakers you use for customisation authentic?
A: Absolutely! We only use 100% genuine sneakers as the canvas for our custom designs. You can rest assured that your one-of-a-kind creation starts with the real deal.
Q: Can I change my mind and cancel my order?
A: We understand that sometimes plans change. If you need to cancel your order, please email us with your order number within 48 hours of your purchase. Keep in mind that once our artists have started working on your custom design, we won't be able to cancel the order, as each pair is handmade to your specifications.
Q: What if I need to return my custom sneakers?
A: Due to the unique nature of our customizations, each pair of sneakers is handcrafted to your specific design preferences. As a result, we're unable to accept returns, issue refunds, or process exchanges. We want you to love your custom kicks, so let's work together to create the perfect pair for you!
Q: What if you don't have my size listed on your website?
A: No worries! We're here to help. Simply drop us an email or fill out our contact form, and we'll do our best to track down your size. Your perfect fit is just a message away.
Q: I love a design I saw on your website, but can you apply it to a different sneaker style or brand?
A: Absolutely! We're all about bringing your vision to life. If you've fallen in love with a design but want to see it on a different sneaker style, just reach out to us before placing your order. We'll set up a consultation to discuss the possibilities and create a final design that you'll adore.
Q: Do you accept custom design requests?
A: Yes, we love bringing unique ideas to life! If you have a special design in mind, send us an email, and we'll arrange a consultation to discuss your vision.
Q: Do you offer worldwide shipping?
A: Yes, we do! No matter where you are in the world, we'll make sure your custom sneakers find their way to you. Please note our prices do not include any customs and duties that you may need to pay.
If you have any other questions or just want to chat about your custom sneaker ideas, drop us a line at info@superkicksxx.com.